Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the remaining payment at a future date.
You can't cancel the order, but you can request a partial refund.
Custom Orders
When you purchase a customized/personalized item, you are buying an out-of-stock or soon-to-be-available product/design not yet in inventory. We collect full payment before the designing process begins and production takes place. If you are not happy with the design created for you we can continue making required adjustments until it's done to your satisfaction or you can choose to cancel the order before any product is made and we will refund you. Be sure to carefully check over the design before approving to ensure spelling, colours and placement are correct. Once design is approved by you, the design is finalized.
See our returns policy for more details on returns and refunds.
